Commercial fairness
Refund Policy
We publish this page so you know how cancellations, cooling-off rights, and partial deliveries are handled before you pay. The hero date helps auditors and shoppers see when we last harmonised wording with Danish consumer statutes and internal checkout flows.
Scope and definitions
This policy applies to purchases made through checkout flows operated by Elbowsnatureel, including workshop seats, downloadable planners, and prepaid consulting balances. Marketplace transactions routed through a partner’s cart follow that partner’s refund rules instead.
EU consumer cooling-off
Consumers ordinarily have fourteen days to withdraw from distance contracts. For digital content, the right may end earlier if you requested immediate delivery and acknowledged losing withdrawal once delivery started. We log that acknowledgement in checkout to reduce ambiguity.
Nothing here reduces statutory rights; if mandatory law grants a longer period, it prevails.
Digital downloads and broken files
If a file is corrupt or incomplete, tell us within fourteen days of download. We will either replace the asset or refund the line item once we replicate the issue. Change-of-mind refunds follow the cooling-off rules above and may be unavailable after you access the full materials.
Consulting deposits and cancellations
Deposits reserve calendar time. Cancellations received more than forty-eight hours before the scheduled start may receive a full deposit refund. Later cancellations convert the deposit into studio credit valid for ninety days so administrative costs remain covered. No-show sessions forfeit the deposit unless force majeure documentation convinces us otherwise.
Business-to-business orders
Companies purchasing with a VAT number typically negotiate refund terms in written proposals. Absent bespoke language, fees for delivered strategy days are non-refundable; unused advisory hours may roll forward for sixty days at our discretion.
How to open a refund request
Email online@elbowsnatureel.world from the address used at purchase and include invoice number, purchase date, and a short factual explanation. Attachments may include screen recordings for broken downloads. We confirm receipt within two business days.
Settlement timing
Approved refunds return through the original payment path. Banks and card networks often post credits within five to ten business days; cross-border settlements can take longer. We cannot accelerate partner clearing deadlines.
Chargebacks and duplicate channels
Initiating a payment dispute while a refund is already processing may freeze both pathways. Contact us first so we can align records and supply retrieval references to your issuer.
Postal and telephone follow-up
You may also reach us at +45 43 96 00 20 during published studio hours or send paper correspondence to Hovedvejen 101, 2600 Glostrup, Denmark. Include a reliable reply path so we can resolve the matter without extra mail rounds.